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A Large Durable Medical Equipment Provider

$165M 2025 sales, up from $82M in 2020

Situation

  • Staff shortages delayed billing and claims processing, creating administrative backlogs that grew faster than they could be cleared. Hiring could not keep pace with turnover, so the disruption kept extending.
  • The backlog delayed reimbursement and squeezed cash flow, and with limited funds available, investment in operations stalled. Strategic growth initiatives were put on hold.

Solution

  • Rapid stabilization: A dedicated team deployed and all billing transitioned within 60 days.
  • Daily submission: Claim filing moved from weekly to daily.
  • Ai-driven automation: Introduced across the billing cycle.
  • Expanded scope: Over 18 months, payment posting, A/R follow-up, denial management and the patient call center were transitioned.

Results

  • Sales: grew from $82M in 2020 to $165M in 2025
  • DSO: reduced by 56%
  • Denials: rate down 31%
  • Submission: moved from weekly to daily
  • Cost to collect: significantly reduced

Key Takeaway:

Stabilize submission cadence first.

Let's find the revenue you're missing.

Wherever your revenue cycle needs to go, we can help.

  1. STEP 1

    Connect

    Tell us about your organization, your specialty and where revenue is getting stuck.

  2. STEP 2

    Diagnose

    We run a No-Cost Financial MRI on your revenue cycle and show you exactly what it finds.

  3. STEP 3

    Recover

    Together we fix the causes, and the revenue you were missing starts arriving.

Get Your No-Cost Financial MRI

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