FAQs

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Q: What types of practices are ideal for your revenue cycle management services?

A: As a multi-specialty billing company, we have the knowledge and expertise to help many different types of practices. We specialize in…
  • • Ambulatory Surgery Centers
  • • Orthopedics
  • • General Surgery
  • • Radiology
  • • Cardiology
  • • Spinal Surgery
  • • Pulmonology
  • • Endocrinology
  • • Dermatology
  • • Neurology
  • • Pain Management
  • • Mental Health
  • • Anesthesiology
  • • And More…

Q: Do you work with insurance companies?

A: Absolutely. We work with any and all insurance plans for which you are an approved provider, including state Medicaid programs and HMO plans.

Q: How will you access our patients’ information?

A: We can easily get direct access to your EHR for your convenience if the system is cloud based or you can provide us the information needed through a secure transfer via Microsoft SharePoint. We have experience working with over 15 different EHR systems.

Q: How much does it cost to work with you?

A: There is no one answer to this question, as we create customized proposals for every client. In most cases, we work under a ‘‘pay for performance’’ model, retaining a percentage of all of the funds we collect on your behalf. This benefits you, as you only pay us based on what we collect, but also works as a great incentive for our team.

Q: Will one person manage our account?

A: One of our experienced account managers will be your primary point of contact; however, you’ll have the support of an entire team. That’s how we make sure to work on your account every single workday.

Q: What services do you offer dental practices?

A: We have a variety of packaged options to choose from, including claims submission, payment posting, insurance verification, and management of both insurance and patient A/R.

Q: Do you work with insurance companies?

A: Absolutely. We work with any and all insurance plans for which you are an approved provider, including state Medicaid programs and HMO plans.

Q: How will you access our patients’ information?

A: We use a secure software to remotely access a designated computer in your practice. Because we take security very seriously, all of our software is managed by a professional IT company that specializes in working with dental and medical practices.

Q: It took a lot of time to select the software we use in our practice. Do we have to change it to use your service?

A: We understand that different dental practices have different needs and prefer to use specific software. That’s why our team is trained to use almost all of the leading practice software, including: • Eaglesoft • Dentrix • Open Dental • Softdent • Easy Dental • Oms Vision • Denticon • MOGO • Curve • Remote lite/ Renaissance • NEA • Dentalxchange • Eclaims Services • ETC.

Q: How much does it cost to work with you?

A: There is no one answer to this question, as we create customized proposals for every client. In most cases, we work under a “pay for performance” model, retaining a percentage of all of the funds we collect on your behalf. This benefits you, as you only pay us based on what we collect, but also works as a great incentive for our own team.

Q: Will one person manage your account?

A: One of our experienced account managers will be your primary point of contact; however, you’ll have the support of an entire team. That’s how we make sure to work on your account every single workday.

Q: It seems like a lot of companies help if something breaks with our technology. How can you help prevent problems from happening?

A: Downtime is worrisome for any business, which is why we have dedicated staff members who focus exclusively on proactive work. They monitor your system so that they can address issues in real time and resolve small issues before they become big problems. Our goal is to solve issues before you’re ever aware of them.

Q: How quickly are you able to respond if we do have unexpected problems with our network?

A: We have built a reputation for our rapid response times, which are second only to our level of technical expertise. We currently average a 15-second response time on all telephone calls made during business hours—and you speak to a real person located in one of our US offices, not to a computer. We also have technical experts standing by after normal business hours to get issues resolved and your system working the way it should.

Q: We’d like to work with someone who’ll bring us ideas instead of someone who just implements our ideas. Can you help?

A: We use a secure software to remotely access a designated computer in your practice. Because we take security very seriously, all of our software is managed by a professional IT company that specializes in working with dental and medical practices.

Q: We are a small company, but we are passionate about our work and our clients. We want to work with a technology provider who makes us a priority.

A: It’s important to us that every client feels that they are our top priority. To make sure we’re on track and delivering a best-in class experience, we actively measure all levels of customer satisfaction, from our quarterly business reviews, annual vCTO meetings, and daily Customer Satisfaction Score (CSAT) monitoring. We currently maintain a 99.6% CSAT score over the past 12 months.

Q: We know technology is a part of today’s business world, but we never feel like we get a real return on our investment. It’s just another expense.

A: When implemented properly, technology can transform your business, and our goal is to make that happen for you. We’re here to deliver the kind of solutions that will drive your business forward—and give you advantages over your competition.

Q: Do you assign one person to my account?

A: You will have a primary and a secondary accounting specialist assigned to your account at all times. This ensures that work can continue uninterrupted on your account even in light of illness or vacation time.

Q: How do we get documentation to you?

A: It’s easy, thanks to a third-party app called Receipt Bank. You can download an app on your phone or tablet and take a photo of any documents, or you can scan documents into the computer and upload via the internet. Receipt Bank stores uploaded documentation for a 10-year period.

Q: Where is your team located? Can we meet face-to-face?

A: Our accounting team members are primarily located in Billings, Montana and Denver, Colorado. We’ve worked hard to create processes that allow us to work with clients throughout the U.S. by utilizing cloud-based software technology to access the accounting records from anywhere, and communicating via Zoom and other video conferencing platforms. We would love to jump on virtual meetings and put a face to a name.

Q: How will my vendors be paid?

A: Bill.com is an easy-to-use program that allows you to see and approve every invoice before it’s paid. Once approved, we cut the checks or issue ACH payments directly from the program.

Q: What do you provide in terms of financial statements and how often will I receive financial reports?

A: We provide a Profit & Loss Statement along with a Balance Sheet Statement, sent to you between the 15th and 20th of each month. If an earlier deadline is required, arrangements must be made in advance. Other reports are available upon request.

Q: Is anyone in the Accounting Services Department a CPA?

A: We provide a Profit & Loss Statement along with a Balance Sheet Statement, sent to you between the 15th and 20th of each month. If an earlier deadline is required, arrangements must be made in advance. Other reports are available upon request.

Q: How do I submit my tax information to you? Is it kept securely?

A: We receive records in a variety of formats, including both paper and electronic. If paper items are submitted to us, they are scanned into a digital format. All documentation and communications are stored in secure folders within an encrypted system. We use a preeminent cloud-based tax software which is secured using the latest and best technology. We use an encrypted portal for transmitting or receiving all sensitive or confidential data.

Q: Where are you located? Can we meet face-to-face?

A: Our tax offices are currently located in Billings, Montana; Denver, Colorado and Encino, California. If you live in or are visiting one of those areas, we invite you to visit us in our offices. Because we work with clients throughout the United States, we also use Zoom and other video conferencing platforms to meet virtually.

Q: How do you bill for your services?

A: We bill by the hour for actual time spent on client work, and only include a flat charge for production. Most often, we issue invoices at the end of a specific project, such as the completion of a tax return; however, we may discuss periodic progress billings for a long or especially comprehensive tax project or to assist in your cash management.

Q: What are the professional qualifications of your preparers?

A: Our tax preparers of record (the individuals that sign returns) are either Certified Public Accountants or Enrolled Agents (enrolled to practice before the IRS). All of our staff members hold a minimum of a four-year college degree in accounting or a related subject, and each is directly supervised by a CPA or EA responsible for the clients’ returns.

Q: I have read about changes in tax laws. How do you keep up with the changes?

A: In addition to receiving information from multiple tax services that keep us abreast of changes, we all attend educational events designed to improve our understanding of current and new tax laws. Our staff also participates in internal training sessions covering existing tax laws and new changes.

Q: How do you recruit candidates from across the US? Do you meet with them in person?

A: Although we can’t meet with every candidate in person, we do like to get to know them through face-to-face interviews. We use Zoom and other technologies to conduct those interviews, allowing us to get to know each candidate beyond their resume.

Q: Do you help with interview questions or onboarding?

A: Great interviews begin with thoughtful questions, and we are happy to help construct them. We also offer reference and background checks on a case-by-case basis.

Q: What are the benefits of your REQ service?

A: The biggest value-adds in our REQ offering are the job ad creation, the wide range of job posting websites, and the time it saves you from having to post and collect candidate applications. The $500 cost covers a posting for a single job description in one location, but that job is featured on 13 high-profile platforms. With our new REQ+ service we also pre-screen and talk to candidates.

Q: If I choose Cosentus Hire, am I required to hire the candidate after the contract period?

A: Nope. That’s why we refer to this service as our “try before you buy” program.

Q: Why do you charge monthly for a candidate’s hours with the Hire program?

A: We offer weekly payroll for every candidate as part of the Hire offering to make the position attractive for job seekers. We charge for a monthly set of hours to ensure the payroll is funded.

Q: How does the replacement guarantee for Talent Suite work?

A: We’ve all been there; someone interviews well but doesn’t follow through in their actual work, accepts a new job after starting yours, or has to move because their spouse got a job out of state. We’re here to be your long-term partner, which is why we offer a replacement guarantee that makes you happy with the outcome of your hiring experience.

Q: How can I afford an agency to do my marketing?

A: Although we are a full-service advertising and marketing agency, we specialize in partnering with small and medium sized companies. That means we offer predictable monthly pricing options that make sense while still delivering the same high level of professional services available to even the biggest businesses.

Q: Is there any way to tell whether my marketing investment is paying off?

A: Whenever possible, our marketing team utilizes tactics that allow us to measure how well your advertising is performing. Often, that means using digital strategies or applying digital methodologies to more traditional advertising methods, giving us the opportunity to access similar insights. And of course, we issue regular reports to you so you can see how well your ad dollars are performing.

Q: Do you do digital marketing?

A: We have extensive digital marketing expertise. This includes website design, SEO-rich content, and e-commerce solutions in addition to the planning and placement of online advertising.

Q: Do you only do digital marketing?

A: No. We believe that what’s right for one business isn’t necessarily right for yours. We evaluate your goals, then select the marketing methods that will ultimately help you achieve them, whether that means creating a product sales sheet or a social media ad.

Q: Will I have a single person assigned to help me with my marketing?

A: We definitely take a team approach when it comes to marketing, ensuring you have top talent working on your behalf. You will, however, have a single experience manager who will be on hand to answer questions, provide regular reports, share ideas, and keep you informed.

Q: Which visa option is right for me?

A: It depends on the nature of your business. Our clients often choose the L-1, E-2, or O-1 visa. These are non-immigrant visas that grant temporary authorization to enter and work in the U.S.
  • The L-1 visa allows a foreign company to transfer an executive or manager to an existing U.S. office, or to set up a new office in the U.S.
  • The E-2 visa allows a business owner to enter the U.S. after investing a substantial amount of capital in a U.S. business for the purposes of starting and developing a company here.
  • The O-1 visa allows an individual with demonstrated achievements in business, arts, sciences, education, or athletics to enter and work in the U.S.
But there are many visa options available. Whether your immigration plans are temporary or permanent, our team can help you determine which visa option is right for you.

Q: I don’t know where/how to incorporate. Do you help with entity formation?

A: Absolutely. We will help you draft and file articles of incorporation, obtain your Tax ID from the IRS, and create your initial corporate documentation and put together your corporate records book. We will also help you determine where to incorporate in order to limit tax exposure.

Q: I have been doing business in the US for a while. Are there any past tax filing requirements that I should be aware of?

A: Our Accounting & Tax Team will provide a thorough analysis of your accounts and advise you on all financial decisions, including the tax requirements for your business. As international tax laws are constantly evolving, we stay up to date on all legislative developments and offer strategic tax planning and consulting services that reduce your tax burden while identifying opportunities.

Q: I need help understanding my US audience, competition, price points, and value propositions. Where do I start?

A: Our Marketing Team has the brand strategists, developers, designers, and SEO experts to help you locate and target your U.S. audience, measure your competition, and strengthen your messaging to create consistent traffic that converts. Based on your needs, we’ll devise a social marketing plan that boosts your web rankings and attracts a loyal customer base.

Q: I need help locating top US talent and determining an appropriate salary and benefits package. Can you help with that?

A: 100%. Our Talent Team offers a wide array of employment solutions. We are well-equipped to locate top talent, prepare job descriptions and conduct interviews, and assist with hiring and onboarding. We can also handle payroll, benefits, PEO, and staffing, keeping you up to date on all U.S. employment regulations.