FAQs
MEDICAL BILLING
A: As a multi-specialty billing company, we have the knowledge and expertise to help many different types of practices. We specialize in…
- Ambulatory Surgery Centres
- Orthopaedics and Orthopaedic surgery
- Pain Management
- Anaesthesiology
- Mental Health
- Vein & Vascular
- General Surgery
- Radiology
- Cardiology
- Spinal Surgery
- Pulmonology
- Endocrinology
- Dermatology
- Neurology
- GI
And More…
A: Absolutely. We work with any and all insurance plans for which you are an approved provider, including state Medicaid programs and HMO plans.
A: We can easily get direct access to your EHR for your convenience if the system is cloud based or you can provide us the information needed through a secure transfer via Microsoft SharePoint. We have experience working with over 15 different EHR systems.
A: There is no one answer to this question, as we create customized proposals for every client. In most cases, we work under a ‘‘pay for performance’’ model, retaining a percentage of all of the funds we collect on your behalf. This benefits you, as you only pay us based on what we collect, but also works as a great incentive for our team.
A: One of our experienced account managers will be your primary point of contact; however, you’ll have the support of an entire team. That’s how we make sure to work on your account every single workday.
COMPLETE PRACTICE MANAGEMENT
Our RCM services are comprehensive, and we manage ALL of it:
- Eligibility and benefit verification
- Referral and Authorization Management
- Coding
- Claim Submission
- Payment Posting
- Bank reconciliation
- Rejection and Denial Management with Denial Prevention
- AR management
- Patient Statement processing and soft collection calls through our dedicated patient services team in Irvine, CA.
- Customized Dashboard reporting
We also help with other administrative and time consuming tasks like Credentialing, Electronic connections with payers, Fee master, etc.
This frees up the office staff and physicians to focus on one task alone, i.e. patient care.
A: We assign an experiences account manager to your practice. Your AM works closely with you on optimizing every aspect of your RCM. Every account manager has a team of billers, coders and AR professionals working for them. We meet our customers weekly for the first 120 days and then bi-weekly thereafter. This meeting is attended by your AM, a VP level employee and also your sales rep. We call these meetings accountability meetings, and your AM comes prepare to share the progress being made towards the monthly goal and also answer any questions.
A: For most of our customers we get access to their EHR and from there the documentation management is completely taken care off by the Cosentus team. In case you are unable to give us access to the EHR or if all the relevant documentation is not available in the EHR, we set you up with a SharePoint site and train your staff to scan papers directly to the PHI secure site. It’s super easy and works just like scanning a document to a folder on your computer.
A: Our accounting team members are primarily located in Billings, Montana and Denver, Colorado. We’ve worked hard to create processes that allow us to work with clients throughout the U.S. by utilizing cloud-based software technology to access the accounting records from anywhere, and communicating via Zoom and other video conferencing platforms. We would love to jump on virtual meetings and put a face to a name.
A: Bill.com is an easy-to-use program that allows you to see and approve every invoice before it’s paid. Once approved, we cut the checks or issue ACH payments directly from the program.
A: We provide a Profit & Loss Statement along with a Balance Sheet Statement, sent to you between the 15th and 20th of each month. If an earlier deadline is required, arrangements must be made in advance. Other reports are available upon request.
A: We provide a Profit & Loss Statement along with a Balance Sheet Statement, sent to you between the 15th and 20th of each month. If an earlier deadline is required, arrangements must be made in advance. Other reports are available upon request.
A: We receive records in a variety of formats, including both paper and electronic. If paper items are submitted to us, they are scanned into a digital format. All documentation and communications are stored in secure folders within an encrypted system. We use a preeminent cloud-based tax software which is secured using the latest and best technology. We use an encrypted portal for transmitting or receiving all sensitive or confidential data.
A: We bill by the hour for actual time spent on client work, and only include a flat charge for production. Most often, we issue invoices at the end of a specific project, such as the completion of a tax return; however, we may discuss periodic progress billings for a long or especially comprehensive tax project or to assist in your cash management.
A: Our tax preparers of record (the individuals that sign returns) are either Certified Public Accountants or Enrolled Agents (enrolled to practice before the IRS). All of our staff members hold a minimum of a four-year college degree in accounting or a related subject, and each is directly supervised by a CPA or EA responsible for the clients’ returns.
A: In addition to receiving information from multiple tax services that keep us abreast of changes, we all attend educational events designed to improve our understanding of current and new tax laws. Our staff also participates in internal training sessions covering existing tax laws and new changes.
EHR & Practice Management Software
Cose is a full EHR, Scheduler as well as Practice Management system. We also have integrated credentialing and inventory management systems. Cose has an open API that can be integrated with any EHR system, we also accept data through HL7, CSV and other relevant formats. Our software team handles the integration and will utilize the easiest possible option to integrate.
- HIPAA compliant cloud-based data storage (at rest and in transit)
- Two Factor Authentication access (Read/Write)
- SalesForce server security backed by Amazon
- Emergency protocols
• Strict firewall/permission-based access
- Billing rules/validations based off Account, Payer, Provider codes (DX, HCPC, CPT), NCCI edits, Diagnosis mapping.
- Automated workflows based off if/then logic per client specialty and specifications
• Patient Portal available for reviewing financials, making payments, medical documentation, intake forms, appointments and Provider communication
(Benefits of using a cloud-based solution for accessibility, scalability, and
Information on how Cosé can be tailored to different healthcare practices with customizable features and workflows.)
- Cloud Based interfacing allows for mobile accessibility (single URL products)
- Relational database reduces efforts in creating and tying in or separating new entities/locations
- Fax system integration
- Direct tie in from Practice Management to EMR software creates transparency from the front end to the back end
- Customize/Dynamic template structure for Patient and Provider documentation
- Bi-Directional API Plugins to 3rd party software’s
• Multiple Clearinghouse integrations
- Standardized/Customizable live reports/dashboards measuring key metrics from staff performance to financial trends available at the click of a button
- Tools for Denial Management, Rejection Tracking, A/R Management
• Clinical data sets such as Patient Population, Diagnosis Tracking, Provider Utilization, Specialty Service specific guidelines, ePrescribe.
- User friendly interfaces with clear and distinct functions/workflows from Patient Intake to close of accounts.
- Status based Claim and Appointment tracking.
GLOBAL SERVICES
A: It depends on the nature of your business. Our clients often choose the L-1, E-2, or O-1 visa. These are non-immigrant visas that grant temporary authorization to enter and work in the U.S.
- The L-1 visa allows a foreign company to transfer an executive or manager to an existing U.S. office, or to set up a new office in the U.S.
- The E-2 visa allows a business owner to enter the U.S. after investing a substantial amount of capital in a U.S. business for the purposes of starting and developing a company here.
- The O-1 visa allows an individual with demonstrated achievements in business, arts, sciences, education, or athletics to enter and work in the U.S.
But there are many visa options available. Whether your immigration plans are temporary or permanent, our team can help you determine which visa option is right for you.
A: Absolutely. We will help you draft and file articles of incorporation, obtain your Tax ID from the IRS, and create your initial corporate documentation and put together your corporate records book. We will also help you determine where to incorporate in order to limit tax exposure.
A: Our Accounting & Tax Team will provide a thorough analysis of your accounts and advise you on all financial decisions, including the tax requirements for your business. As international tax laws are constantly evolving, we stay up to date on all legislative developments and offer strategic tax planning and consulting services that reduce your tax burden while identifying opportunities.
A: Our Marketing Team has the brand strategists, developers, designers, and SEO experts to help you locate and target your U.S. audience, measure your competition, and strengthen your messaging to create consistent traffic that converts. Based on your needs, we’ll devise a social marketing plan that boosts your web rankings and attracts a loyal customer base.
A: 100%. Our Talent Team offers a wide array of employment solutions. We are well-equipped to locate top talent, prepare job descriptions and conduct interviews, and assist with hiring and onboarding. We can also handle payroll, benefits, PEO, and staffing, keeping you up to date on all U.S. employment regulations.
